FREQUENTLY ASKED QUESTIONS
Q: Does a baby need a ticket?
A: Everyone over the age of 1 needs a ticket. Children under 1 are free.
Q: Where can I purchase tickets?
A: Tickets to all of our shows can be purchased directly from each venue’s website and box office. We advise that you DO NOT buy from Facebook groups or secondary resale operations due to instances of fraud and scams. Tickets sold anywhere other than the host venues for our shows cannot be verified.
Q: Are my tickets refundable?
A: We do not offer refunds for shows.
Q: How long is the show?
A: One hour
Q: How long after doors open does the show begin?
A: Based on the security measures each venue has, doors times vary from venue to venue. Also, please allow time to allow our ticket holders to enter the room — from 30 minutes to 1 hour before show time.
Q: Can I bring my stroller?
A: Yes, strollers are allowed at our shows, but at some venues there is limited capacity and you may need to put your stroller in a designated area. We do suggest bringing a baby carrier for the little ones to allow you to easily move around the venue.
Q: How are kids engaged at our shows? What kinds of activities are involved?
A: All Rock and Roll Playhouse shows follow a similar format for activities that we pair with the music. There will be a hello song followed by a rock and roll jump, rainbow streamers that will encourage the kids to move around and pretend during the show, a giant parachute to run under and play, and other activities such as call and response songs and freeze dance. The musicians on stage will play the music in the same way that you have grown to love it…without the really long jams.
Q: Is there a live band or just a DJ playing tracks?
A: There will always be live musicians performing unless stated otherwise on our event page.
Q: Can I request a song or will you share a set list?
A: Sorry, we can’t share a setlist until after each show. You can email us or ask the band for a song request and we will try our best.
Q: Does my child need to wear headphones?
A: The Rock and Roll Playhouse knows that little ears are sensitive, so we turn down the volume at our shows. However, all kids experience music differently. You may find that your child is more comfortable wearing hearing protection earmuffs, such as Baby Banz which are available for purchase here.
Q: Will it be dark in the room once the show starts?
A: The room will be darkened, but we do keep house lights on and there will be lights on the stage.
Q: Will there be strobe lights?
A: No, The Rock and Roll Playhouse does not use strobe lights at our shows.
Q: Will there be places to sit?
A: All of our venues are different, with some having more available seating than others, but all venues have some form of seating available at our shows.
Q: Will the room be crowded?
A: We make sure to adjust our show capacities to a lower size than that of an evening show. This ensures that the audience has comfortable room for moving and grooving. As we have more shows it is important for us to determine the appropriate capacities in each of our venues.
Q: Is there food available?
A: Most of our venues have food available for purchase. For more information about your specific location, please head to our contact page for more information on your venue.
Q: Can I drop off my child at the event?
A: No! All children must be accompanied by a parent or adult caregiver.
Q: Do you offer birthday parties at Brooklyn Bowl?
A: While The Rock and Roll Playhouse does not currently offer birthday parties at Brooklyn Bowl, Brooklyn Bowl does offer lane parties that can be reserved during our shows which include a birthday song on stage. To find out more, you can submit an inquiry on the Brooklyn Bowl contact page.
Q: Do you offer birthday parties at any of your other locations?
A: We currently offer birthday parties at Garcia’s at The Capitol Theatre. For more information, you can submit an inquiry on our contact page. For all other venues, you can inquire with the venue directly about reserved space at one of our shows. Please note we do not offer discounts on group tickets.
Q: Who can I contact to provide feedback?
A: We love any and all feedback! Please submit any comments or questions to the inquiry form on the contact section of our website.